How to Obtain Medical Records and Test Results

At UCSF Health and our affiliated practices, we believe in information transparency. We want you (and, when appropriate, your health care proxies) to see your health information as soon as it’s available. We believe this improves communication and builds better relationships.

There are Two Ways to Obtain Your UCSF Medical Records:


MyChart: - https://www.ucsfhealth.org/mychart

OR

Health Information Management Services (see link below)

What is Available in MyChart

Most clinical notes, test results including laboratory, radiology, cardiology and microbiology results are available and visible in MyChart without your making a request. This allows you to prepare for your next health care visit by reviewing your health care provider's recommendations and noting any questions you want to ask.

To obtain your record via MyChart click here - https://www.ucsfhealth.org/mychart

What is Available from Health Information Management Services

Your complete medical record, test results or clinical notes that are not available in MyChart, you can request from our Medical Records Department. Using this option will require completion of a Health Information Authorization Form.

You may be charged a nominal fee for records transferred to a CD or our Patient Portal,
or if your record is produced from paper. These charges are due before delivery of your records.

You may request your records online, via mail or fax.

For online request, to obtain your record from Health Information Management Services click here



To Mail or Fax your Written Requests:

Health Information Management Services
Benioff Children's Hospital Oakland
747 52nd Street
Oakland, CA 94609
Fax 510-658-1923

Request Medical Records

Through our online patient portal, you can request your medical records, track a request, or download records.

Order Your Medical Records Online

NOTICE: This site is for Patient or Patient Directed Use Only. Fees for processing medical records requests are non-refundable.

Request My Records

Your request is processed within 14 business days, and your records will be available for download once complete.

Begin

Frequently Asked Questions

How long can it take to process my request?

14 business days

Can I order my records with my phone/tablet?

Yes

Will I be told when my request is ready?

Yes, by text message (see sample texts below) or email

Can I access my own records?

Yes

Can I print, email, save, and/or fax my records?

Yes

How are my records made available?

You will be asked for your desired method of delivery when completing the request form.

Can I view my records on my phone/tablet?

Yes

Sample Texts

You will receive text messages similar to these samples:

When your request is accepted:

Your Medical Records request is in process. When complete, you will get Acct # and PIN # for online access.

(UCSF Benioff Children's Hospital)

When your request is ready:

Your Medical Records are ready! Go to https://myroiplus.com

Account #: xxxxxx PIN #: xxxx

(UCSF Benioff Children's Hospital)