Order Your Medical Records Online
NOTICE: This site is for Patient or Patient Directed Use Only. Fees for processing medical records requests are non-refundable.
Need help choosing an option?
Frequently Asked Questions
How long can it take to process my request?
5-7 business days**
Can I order my records with my phone/tablet?
Will I be told when my request is ready?
Yes, immediately, by text message (see sample texts below) or email
No, only the third-party is notified.
Can I access my own records?
Can I print, email, save, and/or fax my records?
Yes, and you can share them with any 3rd party when and how you want
How are my records made available?
Online only.*** The only item you may pick up or have mailed to you is an X-Ray/MRI CD.
Online only.*** The only item mailed to the Healthcare Provider is an X-Ray/MRI CD.
Can I view my records on my phone/tablet?
Important - Please Read!
* For Option 2, the designated third-party must retrieve your written records online once your order is complete. If you are uncertain that the third-party will do so, use Option 1 instead. We are not responsible for the third-party's willingness or ability to access your records online.
** The timeframe specified above for written records excludes weekends and holidays. X-ray/MRI images take longer to process than written records because they must be prepared by clinic staff and copied to a CD. Once the imaging CD is ready, please allow an additional average of 14 business days for mail delivery time.
*** For Option 2, you are solely responsible for the following: (a) providing us the correct contact information for the designated third-party; (b) making the designated third-party aware that a notice will be faxed to them when the written records are ready and that they must access those records online; and (c) following up, if needed, with the third-party to determine if they have received a faxed notice and/or have accessed your records.
You will receive text messages similar to these samples:
When your request is accepted:
Your Medical Records request is in process. When complete, you will get Acct # and PIN # for online access.
When your request is ready:
Your Medical Records are ready!
Go to https://myroiplus.com
Account #: xxxxxx PIN #: xxxx