How to Obtain Medical Records and Test Results
At UCSF Health and our affiliated practices, we believe in information transparency. We want you (and, when appropriate, your health care proxies) to see your health information as soon as it’s available. We believe this improves communication and builds better relationships.
There are Two Ways to Obtain Your UCSF Medical Records:
MyChart - :https://www.ucsfhealth.org/mychart
Health Information Management Services - :(click here or see below)
What is Available in MyChart
To obtain your record via MyChart click here - https://www.ucsfhealth.org/mychart
What is Available from Health Information Management Services
You may be charged a nominal fee for records transferred to a CD or our Patient Portal,
or if your record is produced from paper. These charges are due before delivery of your records.
You may request your records online, via mail or fax.
For online request, to obtain your record from Health Information Management Services click here
Health Information Management Services
To Mail or Fax your Written Requests:
400 Parnassus Ave., Room A88
San Francisco, CA 94143-0308
Order Your Medical Records Online
NOTICE: This site is for Patient or Patient Directed Use Only. Fees for processing medical records requests are non-refundable.
Request My Records
Your request is processed within 14 business days, and your records will be available for download once complete.
Frequently Asked Questions
How long can it take to process my request?
14 business days
Can I order my records with my phone/tablet?
Will I be told when my request is ready?
Yes, by text message (see sample texts below) or email
Can I access my own records?
Can I print, email, save, and/or fax my records?
How are my records made available?
You will be asked for your desired method of delivery when completing the request form.
Can I view my records on my phone/tablet?
You will receive text messages similar to these samples:
When your request is accepted:
Your Medical Records request is in process. When complete, you will get Acct # and PIN # for online access.
When your request is ready:
Your Medical Records are ready! Go to https://myroiplus.com
Account #: xxxxxx PIN #: xxxx