Request Medical Records

Through our online patient portal, VitalChart Virtual ROI, patients can request medical records for themselves or send them to a third-party.

Order Your Medical Records Online

NOTICE: This site is for Patient or Patient Directed Use Only. Fees for processing medical records requests are non-refundable.

Option 1Quick Release to You

Your request is processed within 48 hours*, and your records will be available for download.


Option 2Release to Third-Party

Your request is processed within 5-7 business days*, and your records are delivered to a third-party.


Need help choosing an option?

Option 1

Frequently Asked Questions

Option 2

How long can it take to process my request?

48 hours**

5-7 business days**

Can I order my records with my phone/tablet?



Will I be told when my request is ready?

Yes, immediately, by text message (see sample texts below) or email

No, only the third-party is notified.

Can I access my own records?



Can I print, email, save, and/or fax my records?

Yes, and you can share them with any 3rd party when and how you want


How are my records made available?

Online only.*** The only item you may pick up or have mailed to you is an X-Ray/MRI CD.

Online only.*** The only item mailed to the Healthcare Provider is an X-Ray/MRI CD.

Can I view my records on my phone/tablet?



Important - Please Read!

* For Option 2, the designated third-party must retrieve your written records online once your order is complete. If you are uncertain that the third-party will do so, use Option 1 instead. We are not responsible for the third-party's willingness or ability to access your records online.

** The timeframe specified above for written records excludes weekends and holidays. X-ray/MRI images take longer to process than written records because they must be prepared by clinic staff and copied to a CD. Once the imaging CD is ready, please allow an additional average of 14 business days for mail delivery time.

*** For Option 2, you are solely responsible for the following: (a) providing us the correct contact information for the designated third-party; (b) making the designated third-party aware that a notice will be faxed to them when the written records are ready and that they must access those records online; and (c) following up, if needed, with the third-party to determine if they have received a faxed notice and/or have accessed your records.

Sample Texts

You will receive text messages similar to these samples:

When your request is accepted:

Your Medical Records request is in process. When complete, you will get Acct # and PIN # for online access.

(Urgent Care Group)

When your request is ready:

Your Medical Records are ready!

Go to

Account #: xxxxxx PIN #: xxxx

(Urgent Care Group)